Frequently asked questions

• How can my organization benefit from managed services?

  Managed services help the organisations to distribute resources optimally by minimising the downtime and augment overall profitability. Elephant in the Boardroom can provide you with the following benefits from managed services:

  • A scalable and cost-effective help desk support system.
  • 24/7 IT support from our qualified IT professionals with proficiency in technology and debugging.
  • Extensive knowledge of the latest market trends for your hardware upgrade and maintenance requirements.
  • Latest IT helpdesk software to keep your systems on par with global standards.
  • Single point of contact for IT Support
  • Fast and effective resolutions on incidents and issues by end users
• Can managed services save me money?

  Money is the most common determining factor for outsourcing your IT needs to an MSP. CompTIA conducted a survey taken of 400 businesses that have recently hired out their IT needs to an MSP, within the past year. The results indicate 96% of respondents agree that Managed Services save them a substantial amount of money annually. The prime reason for this would be its high level security, user friendliness, flexibility and increased uptime.

• What region(s) do you service?

  We are located in Melbourne but we service different regions in Australia and all over the world with our Managed IT Services. Contact us today to avail our services.

• What if I already have an in-house IT support staff?

  We can still provide, No problem at all! Many of our clients have their own internal IT support or department to handle their everyday IT requirements. But by clinged us with your prevailing support, we would be glad to assist you the best IT support whenever the need arises without any delay.

• Can you recommend hardware and software products for me?

  Definitely! As a Managed IT service, I would recommend you to consider the following point before taking a decision on hardware and software products

  • Always Buy Legally and Register your Software
  • Take into consideration who will be using the unit and for what purpose
  • Warranty and Support Plans
  • Network equipment and connection
  • Video and Displays
• What if my technology is already working fine?

  From our observation, most IT environments and networks that we encounter are actually far from healthy. There is a lot that can be done to improve performance and cost savings, from installing patches to replacing outdated hardware.

• How long does it take for you to respond to support requests?

  We understand the importance of providing fast resolutions to your business to avoid any downtime that's why we endeavour to solving your requests in the most efficient time.

• What managed IT services do we provide?

  We provide management, monitoring and resolution of IT systems and functions as well as strategic IT decisions to help your business grow.

• In which locations does Elephant In The Boardroom provide Managed IT support service?

  Elephant In The Boardroom has its head office in Melbourne but its Managed IT support service are available all across the Australia.

• What kinds of businesses are suitable for Elephant In The Boardroom managed IT services?

  We cater to all businesses of different sizes and types with our Managed IT Services.